Terms and Conditions

Quotation

Your quotation is valid for 4 weeks from the date stated on your quote. A 50% deposit is required upon ordering. This deposit is non-refundable on cancellation of order. Project will not commence until full deposit is paid and Ashleigh Power (Wish Boutique Stationery) is informed of this payment in writing. By paying a deposit, it means that you agree to what is on the quotation, including all details, pricing and payment terms.

Payment

A 50% deposit of the full amount is required on ordering. This is non-refundable on cancellation of order. The balance (50%) is due when the proof is approved and before printing commences. Cash or Direct Deposit is available. Work will not progress at any stage until required payment has been made and remittance advice received via email.
If, in the event that goods are supplied to the client without payment and the client fails to make payment within 5 business days of receiving the goods, further action will be taken and will incur an additional debt collection fee (approx 30%). Debt collection will be forwarded on to a third party company for action.

Timeframe (Lead time)

Most orders take between 2 to 6 weeks from approval of the final proof and payment of the last instalment (50%) depending on the complexity of your order and materials required. The timeframe is approximate only and does not account for any unforeseen delays including public holidays and stock availability. The project timeframe is estimated assuming that all documentation and information required by the client is supplied on time in a satisfactory way, artwork proofs are signed off within 24-48 hours and all information provided is correct.

Proof/Revisions

Once your order has been confirmed and deposit paid, you will be sent a digital proof for you to see the design before it is printed. At this stage, you are able to make two free minor** changes to the design. Additional changes made after the 2nd proof or if a new concept/design is requested an additional fee will be applied to your invoice.

Please check the proof, design and all details carefully, as no responsibility will be taken for errors (including spelling and grammar) after the proof has been approved. Any errors discovered after printing will be re-printed at the client’s expense.

*1 round of revision – Changes made to design for a new version to be provided. Each version of design is considered as one round of revision. Two minor** rounds of revision are free of charge. Changes made after the 3rd Proof or Major*** changes may be charged at an additional fee.
**Minor change – Changing of colours or text phrases. After the 2nd Proof, a fee of $10 per proof applies.
***Major change – New concept or layout required. Changing positioning of text and/or graphics. If a new concept/design/layout is required, $25 per proof applies.

Please be aware that colours will appear differently on screen, especially on mobile and tablet devices. Each computer/mobile/tablet screen displays colours differently. If you are concerned about colours, it is recommended that you request a printed sample to ensure that the colours are as you expect. (Samples are an additional $15.00)
Colour accuracy cannot be guaranteed, as different printers have some variations of colours.

Shipping

All orders are shipped with Australia Post (unless picked up from Newcastle NSW) and delivery times will vary depending on your location. Wish cannot guarantee goods will be delivered on time. Please take shipping time into account when ordering. Express post is available at an additional cost for urgent orders.

Refunds/Returns/Cancellations

No refunds/returns are available once the proof has been approved. If the order is cancelled at the proofing stage the 50% deposit will not be refunded. If the order is cancelled after printing is completed there will be no refund.

Each design on this website is the property of Wish Boutique Stationery and is covered by copyright. Any content on this website (written or image) cannot be reproduced in any way without written permission from Ashleigh Power (Founder of Wish Boutique Stationery).

Wish reserves the right to use any design created for a client as samples or photographs for advertising, online, social media and the Wish Boutique website. Wish reserves the right to re-sell a custom design as part of the Studio Collection range after the client has received their stationery order.