Terms & Conditions
Quotation
Your quotation is valid for 4 weeks from the date stated on your quote. A 50% deposit is required upon ordering. This deposit is non-refundable on cancellation of order. The project will not commence until the full deposit (50% total amount) is paid.
Payment
A 50% deposit of the full amount is required on ordering. This is non-refundable on cancellation of the order. The balance is due when the proof is approved and before printing commences. Secure payments by Credit Card, Paypal or Direct Deposit is available. Work will not progress until required payment has been made and remittance advice received via email.
If goods are supplied to the client without payment and the client fails to make payment within 5 business days of receiving the goods, further action will be taken and incurs an additional debt collection fee (approx 30%) of the total amount owed. Debt collection will be forwarded to a third-party company for action.
Timeframe (Lead time)
Most orders take between 3 to 4 weeks from approval of the final proof and payment of the last instalment depending on the complexity of your order and materials required. The timeframe is approximate only and does not account for any unforeseen delays including public holidays and stock availability. The project timeframe is estimated assuming that all documentation and information required by the client is supplied on time in a satisfactory way, artwork proofs are signed off promptly and all information provided is correct.
Proof/Revisions
Once your order has been confirmed and the deposit paid, you will be sent a digital proof for you to see the design before it is printed. At this stage, you are able to make two free minor** changes to the design. Additional changes made after the 2nd proof or if a new concept/design is requested an additional fee will be applied to your invoice. Please check the proof, design and all details carefully, as no responsibility will be taken for errors (including spelling and grammar) after the proof has been approved. Any errors discovered after printing will be re-printed at the client’s expense.
*1 round of revision – Changes made to design for a new version to be provided. Each version of design is considered as one round of revision. Two minor** rounds of revision are free of charge. Changes made after the 3rd Proof or Major*** changes may be charged at an additional fee.
**Minor change – Changing of colours or text phrases. After the 2nd Proof, a fee of $25 per proof applies.
***Major change – New concept or layout required. Changing the positioning of text and/or graphics. If a new concept/design/layout is required, $40 per proof applies.
Please be aware that colours will appear differently on screen, especially on mobile and tablet devices. Each computer/mobile/tablet screen displays colours differently. If you are concerned about colours, it is recommended that you request a printed sample to ensure that the colours are as you expect. (Samples are an additional fee – some printing styles and envelopes are not available for sample prints such as letterpress and foiling)
Colour accuracy cannot be guaranteed, as different printers have some variations of colours.
Shipping
All orders are shipped with Sendle, Smart Send or Australia Post (unless picked up from Newcastle NSW) and delivery times will vary depending on your location. Wish cannot guarantee goods will be delivered on time. Please take shipping time into account when ordering. Express post is available at an additional cost for urgent orders however delivery is not guaranteed in time.
Refunds/Returns/Cancellations
No refunds/returns are available once the proof has been approved. If the order is cancelled at the proofing stage the 50% deposit will not be refunded. If the order is cancelled after printing is completed there will be no refund.
If the client has received the goods and is feel like the quality is not up to standard – complaints must be made by email to [email protected] within 5 business days of receiving the goods in order for action to be taken.
Reduction of Order
No refunds/returns are available once the order has been paid in full. If the client wishes to reduce the order after full payment has been paid there will be no refund for the difference in cost. If the order is reduced after proofing or printing there will be no refund of any payments. If the client wishes to reduce the order before full payment is made, they can do so only if the order has not yet been proofed and it has been advised in email, acknowledged and actioned upon by Wish Boutique Stationery.
Copyright
Each design on this website is the property of Wish Boutique Stationery and is covered by copyright. Any content on this website (written or image) cannot be reproduced in any way without written permission from Ashleigh Power (Founder of Wish Boutique Stationery). Wish reserves the right to use any design created for a client as samples or photographs for advertising, online, social media and the Wish Boutique website. Wish reserves the right to re-sell a custom design as part of the semi-custom range after the client has received their stationery order.
Personal Information
Wish Boutique Stationery takes reasonable steps to protect your personal information from loss, unauthorised access, disclosure, interference or other misuse. These steps include electronic access restrictions for electronic files that contain personal information and physical access restrictions. Once collected, Wish Boutique Stationery holds personal information in a number of different formats, including on cloud servers. Wish Boutique Stationery only retains personal information for as long as it is required for its business purposes or for as long as required by law. Any information that we no longer require is destroyed securely.
How does Wish Boutique Stationery use and disclose your personal information?
Wish Boutique Stationery uses and discloses your personal information for the primary business purposes for which it is collected and related management purposes. It also uses and discloses your personal information for any other purposes to which you have consented. Wish Boutique Stationery may also use and disclose your personal information in the following specific circumstances:
a) processing and managing your purchases or transactions;
b) contacting you in relation to your purchase or transaction;
c) responding to your requests for information;
d) by way of direct marketing via post or email;
e) posting images of the final product of your invitations and/or stationery and other products ordered on it’s website and social media for marketing purposes only.
Wish Boutique Stationery will not otherwise use or disclose your personal information without your consent.
Marketing material
Wish Boutique Stationery may use your personal information, from time to time, to send you marketing material that we consider will be useful to you, or other material about our activities. If you do not wish to receive this information, you can let us know and we will stop sending it to you within a reasonable period of time.
Advertising and Third Party Content and Links
Wish Boutique Stationery does not sell, trade or rent personal information to third parties. We do not have access to or control over cookies, pixels or web beacons that third-party websites or partners may use. We are not responsible for the privacy policy or the content of these third-party websites. You are encouraged to review the privacy policies of the different websites that you visit.
Social Media and Sharing
Wish Boutique Stationery uses social networking which contains links to third-party social media sites or applications that are not owned or controlled by us. We are not responsible for the shared functionality or the content, privacy policies or practices of any third-party site or application. You are encouraged to review the privacy policies and settings on the social media sites or applications.
How does Wish Boutique Stationery store my personal information and it is secure?
Wish Boutique Stationery takes reasonable steps to protect your personal information from loss, unauthorised access, modification, disclosure, interference or other misuse. These steps include electronic access restrictions for electronic files that contain personal information. Once collected, Wish Boutique Stationery holds personal information in a number of different formats, including on servers (located both onsite and offsite, including in the cloud), databases, filing systems and in offsite backup storage. Wish Boutique Stationery only retains personal information for as long as it is required for its business purposes. Any information that we no longer require is destroyed securely. An exception to this may be retention of the information for data analysis. However, if this occurs, the information will be retained in a form that does not allow you to be identified from that information.
Complaints and Concerns
If you have a complaint relating to a breach of the APPs by Wish Boutique Stationery, you should contact us via email. Wish Boutique Stationery will investigate your complaint and respond to you within a reasonable time and in accordance with its legal obligations. Wish Boutique Stationery will take any necessary corrective actions promptly.
How to contact us
If you have any questions or concerns about how Wish Boutique Stationery treats your personal information please contact us via email. For more information about your right to privacy please visit the Office of the Australian Information Commissioner’s website. http://www.oaic.gov.au/