Terms and Conditions

Quotation

Your quotation is valid for 4 weeks from the date stated on your quote. A 50% deposit is required upon ordering. This deposit is non-refundable on cancellation of order. Project will not commence until full deposit is paid and Ashleigh Power (Wish Boutique Stationery) is informed of this payment in writing. By paying a deposit, it means that you agree to what is on the quotation, including all details, pricing and payment terms.

Payment

A 50% deposit of the full amount is required on ordering. This is non-refundable on cancellation of order. The balance (50%) is due when the proof is approved and before printing commences. Cash or Direct Deposit is available. Work will not progress at any stage until required payment has been made and remittance advice received via email.
If, in the event that goods are supplied to the client without payment and the client fails to make payment within 5 business days of receiving the goods, further action will be taken and will incur an additional debt collection fee (approx 30%). Debt collection will be forwarded on to a third party company for action.

Timeframe (Lead time)

Most orders take between 2 to 6 weeks from approval of the final proof and payment of the last instalment (50%) depending on the complexity of your order and materials required. The timeframe is approximate only and does not account for any unforeseen delays including public holidays and stock availability. The project timeframe is estimated assuming that all documentation and information required by the client is supplied on time in a satisfactory way, artwork proofs are signed off within 24-48 hours and all information provided is correct.

Proof/Revisions

Once your order has been confirmed and deposit paid, you will be sent a digital proof for you to see the design before it is printed. At this stage, you are able to make two free minor** changes to the design. Additional changes made after the 2nd proof or if a new concept/design is requested an additional fee will be applied to your invoice.

Please check the proof, design and all details carefully, as no responsibility will be taken for errors (including spelling and grammar) after the proof has been approved. Any errors discovered after printing will be re-printed at the client’s expense.

*1 round of revision – Changes made to design for a new version to be provided. Each version of design is considered as one round of revision. Two minor** rounds of revision are free of charge. Changes made after the 3rd Proof or Major*** changes may be charged at an additional fee.
**Minor change – Changing of colours or text phrases. After the 2nd Proof, a fee of $15 per proof applies.
***Major change – New concept or layout required. Changing positioning of text and/or graphics. If a new concept/design/layout is required, $30 per proof applies.

Please be aware that colours will appear differently on screen, especially on mobile and tablet devices. Each computer/mobile/tablet screen displays colours differently. If you are concerned about colours, it is recommended that you request a printed sample to ensure that the colours are as you expect. (Samples are an additional $30.00 each – some printing styles and envelopes are not available for sample prints such as letterpress and foiling)
Colour accuracy cannot be guaranteed, as different printers have some variations of colours.

Shipping

All orders are shipped with Australia Post (unless picked up from Newcastle NSW) and delivery times will vary depending on your location. Wish cannot guarantee goods will be delivered on time. Please take shipping time into account when ordering. Express post is available at an additional cost for urgent orders.

Refunds/Returns/Cancellations

No refunds/returns are available once the proof has been approved. If the order is cancelled at the proofing stage the 50% deposit will not be refunded. If the order is cancelled after printing is completed there will be no refund.

Each design on this website is the property of Wish Boutique Stationery and is covered by copyright. Any content on this website (written or image) cannot be reproduced in any way without written permission from Ashleigh Power (Founder of Wish Boutique Stationery).

Wish reserves the right to use any design created for a client as samples or photographs for advertising, online, social media and the Wish Boutique website. Wish reserves the right to re-sell a custom design as part of the Studio Collection range after the client has received their stationery order.


Thank You Cards on Us! (March 2019 Offer)

PARTICIPATION:

This competition is conducted by Wish Boutique Stationery, ABN 38 814 613 993.

Entry to the Competition constitutes acceptance of these conditions.

Only open to Eligible Entrants. An “Eligible Entrant” is an individual who, at the time of entry:

(i) is a resident of Australia aged 18 years or older
(ii) is not an employee of the promoter or any of its related corporations

Competition entry opens on 28th February 2019 at 9am , and closes 31st March 2019 at 12am. All times and dates are times and dates in Sydney, Australia

ENTRY:

To enter, an Eligible Entrant must have a current Instagram and/or Facebook Account and follow the entry instructions in these conditions.

Entrants must have placed a wedding invitation and stationery order with Wish Boutique within the month of March 2019 and paid a 50% deposit before 31st March 2019 at 12am and advised of this payment in writing via email to Wish Boutique. For extra entries, entrants may tag fellow brides getting married in 2019 on the Facebook and/or Instagram posts advising of the competition. Each friend tagged is one extra entry.

All entrants must follow @wishboutiquestationery on Facebook and/or Instagram and, for extra entries tag a friend in the comments section below each post. The friend must also follow @wishboutiquestationery. The promoter takes no responsibility for any late entries or for any delays or failures in any telecommunications service or equipment.

This is a game of chance skill plays no part in determining the winners. The winner will be chosen at random. The winner will be announced on April 1st 2019 via Instagram and Facebook post.

All entrants must ensure that their entry is received by the Promoter during the Entry Period. The Promoter takes no responsibility for any late or misdirected entry or for any delays or failures in any telecommunications service or equipment.

The promoter may, at its absolute discretion, declare any or all entries made by an entrant invalid if the entrant:

(i) fails to establish their entitlement to enter the Competition to the Promoter’s reasonable satisfaction; or
(iii) in the promoter’s reasonable opinion, tampers with the entry process or benefits from such tampering; or
(iv) in the promoter’s reasonable opinion, submits an entry which is not in accordance with these conditions.

WINNER AND PRIZE

Winner will be drawn on the 1st April 2019 and announced on Facebook and Instagram. Winner must contact Wish via email to claim prize. One winner only.

Prize is up to the value of $150 and includes printed invitations matching the invitation design ordered. Specialty printing such as foiling is not included.

Thank you card specifications: Full colour printing one or two sides on Ecostar 100% recycled 350GSM card. Design matching invitations ordered by client. Two free PDF proofs with minor revisions* to design (see terms and conditions). Size: A6 105 x 148 mm. Materials supplied for client to assemble. Envelopes in White Marshmallow. Addresses printed on envelopes in full colour. Ready within 3-4 weeks of proof approval with receipt of complete guest details. Shipping not included. If the winner wishes to upgrade any of these specifications, the difference in cost will be charged to the client/winner and $150 will be used as a credit note for Thank You cards only.

The Promoter’s decision is final and no correspondence will be entered into.

If for any reason a winner does not claim the prize (or an element of the prize) by the 31st April 2019, then the prize will be forfeited by the winner.

If any part of any prize is unavailable, the promoter, in its discretion, reserves the right to substitute the prize (or that part of the prize) with a prize to the equal value and/or specification.

Total prize value is $150. Prizes, or any unused portion of a prize, are not transferable or exchangeable and cannot be taken as cash. To be used on Thank You Cards only.

The winner will be required to provide the promoter with details requested by the promoter to redeem their prize before 31st April 2019

A right to receive the prize is not transferable or exchangeable and cannot be taken as a monetary payment

INSTAGRAM AND FACEBOOK

The Competition is in no way sponsored, endorsed, administered by, or associated with, Instagram or Facebook.

By entering the Competition, each entrant releases Instagram from any and all liability to the entrant arising in any way from the conduct of the Competition.

All information provided by a Promotion entrant is provided to the Promoter and not to Instagram.

GENERAL

The Promoter assumes no responsibility for: (i) any error, omission, interruption, or delay in the operation or transmission of any communication sent to (or by) the Promoter or any entrant whether caused by problems with communication networks or lines, computer systems, software or internet service providers, congestion on any carrier network or otherwise, (ii) any theft, destruction or unauthorized access to, or alteration of such communications; (iii) any problem with, or technical malfunction of, any computer system or other equipment used for the conduct of the Competition; (iv) any incorrect or incomplete information which may be communicated in the course of the administering this Competition (whether as a result of one of the foregoing causes or otherwise).

All of the Promoter’s decisions are final and no correspondence will be entered into.


Privacy Policy

Wish Boutique Stationery honours the privacy of it’s clients and all communication is confidential. We collect data from social media platforms such as Facebook and Instagram to be used for direct marketing.

Wish Boutique Stationery is committed to protecting your personal details. This privacy policy outlines how Wish Boutique Stationery protects and handles your personal information in accordance with its obligations under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act).

This Privacy Policy is provided to help you understand why and how we collect and use your personal information and what to do if you have any questions or complaints.

Wish Boutique Stationery may amend this privacy policy from time to time, and the amended privacy policy will be published on this website. Any changes will be effective as of the date they are posted on the website.

About this Policy

This privacy policy sets out:

a) the kinds of personal information that Wish Boutique Stationery collects and holds;
b) how Wish Boutique Stationery collects, uses, discloses and stores your personal information;
c) the purposes for which Wish Boutique Stationery collects your personal information;
d) how you may complain about a breach of the APPs and how City Recital Hall will deal with such a complaint.

Personal information

Personal information is defined in s 6(1) of the Privacy Act as:

information or an opinion about an identified individual, or an individual who is reasonably identifiable:
a) whether the information or opinion is true or not; and
b) whether the information or opinion is recorded in a material form or not.

What personal information does Wish Boutique Stationery collect?

a) your contact information – name, address, email address and phone number(s)

There are a number of ways we collect personal information about you, including:

a) directly from you when you provide information by telephone, in person, via our website or on forms;
b) by way of promotions, including Facebook and Instagram advertising and forms

Information collected through our website and online services 

A variety of information is collected by using our website and online services. Some of this may be personal information, which is summarised below:

Emails and electronic forms

Our servers may record your email address if you send us a message online. Your e-mail address will only be used for the purpose for which you have provided it and it will not be added to a mailing list or used for any other purpose without your consent.

Analytics Services

Wish Boutique Stationery uses Google Analytics (which may also use clickstream data), and may work with other third party analytics companies to collect data about users’ usage and behaviour on the website. This information is used to improve the website and is not used by Wish Boutique Stationery to personally identify users of the site.

We encourage you to review your device settings to ensure they are consistent with your preferences, including with respect to the collection and use of information.

Public Data you post

If you post information on the public areas of our website, social media and online services, that data may be collected and used by us, other users of the online services, and the public generally, such as reviews, comments, and user content. We strongly recommend that you do not post any information on our website and online services that would allow others to identify or locate you or that you do not wish to share with the public.

Why does Wish Boutique Stationery collect your personal information?

Wish Boutique Stationery collects and holds your personal information for a number of its business purposes. These purposes include:

a) verifying your identity;
b) processing your purchase;
d) contacting you in relation to your purchase;
e) addressing any feedback, questions or complaints you may have;
h) maintaining and developing our database;

How does Wish Boutique Stationery use and disclose your personal information?

Wish Boutique Stationery uses and discloses your personal information for the primary business purposes for which it is collected (set out above) and related management purposes.

It also uses and discloses your personal information for any other purposes to which you have consented. You may give Wish Boutique Stationery your consent expressly, or it may be implied by your conduct.

Subject to the requirements of the APPs, Wish Boutique Stationery may also use and disclose your personal information for any another purpose that you would reasonably expect the information to be used or disclosed.

You may request that Wish Boutique Stationery does not disclose certain personal information without your consent.

Wish Boutique Stationery may also use and disclose your personal information in the following specific circumstances:

a) processing and managing your purchases or transactions;
c) contacting you in relation to your purchase or transaction;
d) responding to your requests for information;
e) by way of direct marketing via post or email;
f) posting images of the final product of your invitations and/or stationery and other products ordered on it’s website and social media for marketing purposes only.

Wish Boutique Stationery will not otherwise use or disclose your personal information without your consent.

Marketing material

Wish Boutique Stationery may use your personal information, from time to time, to send you marketing material that we consider will be useful to you, or other material about our activities. If you do not wish to receive this information, you can let us know and we will stop sending it to you within a reasonable period of time.

Advertising and Third Party Content and Links

Wish Boutique Stationery does not sell, trade or rent personal information to third parties.

We do not have access to or control over cookies, pixels or web beacons that third-party websites or partners may use. We are not responsible for the privacy policy or the content of these third-party websites. You are encouraged to review the privacy policies of the different websites that you visit.

Social Media and Sharing

Wish Boutique Stationery uses social networking which contains links to third-party social media sites or applications that are not owned or controlled by us. We may allow you to use social media sites or applications to leverage your existing social media presence. Your use of these features may result in the collection or sharing of information about you by these sites or applications, depending on the feature.

We have no control over these social media sites or applications. We are not responsible for the shared functionality or the content, privacy policies or practices of any third-party site or application. You are encouraged to review the privacy policies and settings on the social media sites or applications.

How does Wish Boutique Stationery store my personal information and it is secure?

Wish Boutique Stationery takes reasonable steps to protect your personal information from loss, unauthorised access, modification, disclosure, interference or other misuse. These steps include electronic access restrictions for electronic files that contain personal information, securing paper files containing personal information in locked cabinets and physical access restrictions.

Once collected, Wish Boutique Stationery holds personal information in a number of different formats, including on servers (located both onsite and offsite, including in the cloud), databases, filing systems and in offsite backup storage.

Wish Boutique Stationery only retains personal information for as long as it is required for its business purposes or for as long as required by law. Any information that we no longer require is destroyed securely.  An exception to this may be retention of the information for data analysis. However, if this occurs, the information will be retained in a form that does not allow you to be identified from that information.

COMPLAINTS AND CONCERNS

If you have a complaint relating to a breach of the APPs by Wish Boutique Stationery, you should contact us via email. Wish Boutique Stationery will investigate your complaint and respond to you within a reasonable time and in accordance with its legal obligations. Wish Boutique Stationery will take any necessary corrective actions promptly.

HOW TO CONTACT US

If you have any questions or concerns about how Wish Boutique Stationery treats your personal information please contact us via email.

For more information about your right to privacy please visit the Office of the Australian Information Commissioner’s website at www.oaic.gov.au.